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2024-11-14T19:59:36.271Z
Fios outage two days ago
A network issue early this morning disrupted service for some Verizon Fios customers in the Northeast for a short period of time. As soon as the issue was identified, our engineering teams quickly restored the service.November 12, 2024
Unsurprisingly, users aren't happy about the situation at Verizon when there was just an outage a couple of days ago. T-Mobile's outage took most of the headlines because it happened during prime time, but Verizon had one in the early hours that left users in an uproar about their Fios service not working.
In an X post on November 12, Verizon said, "A network issue early this morning disrupted service for some Verizon Fios customers in the Northeast for a short period of time. As soon as the issue was identified, our engineering teams quickly restored the service."
Hopefully, the company is able to resolve its mobile outage by fixing the impacted fiber cable quickly so its customers can get back online and using their phones agian.
2024-11-14T19:55:18.916Z
Complaints on X
As is always the case when there's an outage like this, people are taking to social media to complain to the company in question. This one is no exception, as a slew of users are sending X posts to Verizon's customer service account saying their service isn't working.
Most of these users seem to be in the three primarily affected states, which makes sense if that's where the fiber cable was reportedly cut.
2024-11-14T19:45:17.747Z
Verizon's status site acknowledges outage
After posting on social media that there was an outage happening in three U.S. states, Verizon's status website has also acknowledged that there was a fiber cut that is negatively impacting the service of some users.
We used Pittsburgh, PA, a major city in the affected area to get the report. Other places in PA, WV and OH are also having problems with their service.
Here's what it says on the Verizon website: "A fiber cut has caused a service disruption for some Verizon wireless customers in parts of Ohio, Kentucky, Pennsylvania, and West Virginia. Our engineers are engaged and we are working with our vendor partners to quickly solve the issue."
2024-11-14T19:33:29.581Z
Verizon acknowledges the issue
Verizon says that a fiber cut is causing issues for customers in "Ohio, Pennsylvania, and West Virginia." While we're seeing reports spring up a little further north into places like New York City, these areas are also shown on the outage map.
The @VerizonSupport account on X responded to a customer, saying, "A fiber cut has caused a service disruption for some Verizon wireless customers in parts of Ohio, Pennsylvania, and West Virginia. We are working to quickly to solve the issue."
2024-11-14T19:24:21.132Z
Eastern reports
Most of the reports seem to be coming from the eastern portion of US, with New York City serving as a hotbed. Washington, D.C., is also seeing a lot of user reports for this Verizon outage.
Connecticut and Massachusetts seem to have dodged the outage for the most part. There are small blips of outage reports in Boston, but the rest of the area seems to be okay with their Verizon service, at least for now.
2024-11-14T19:09:12.089Z
Up and down reports
Downdetector is seeing a massive spike in outage reports, with reports blowing past the baseline of 88. So far, we saw a peak of 1,257 reports before it declined slightly to 1,035.
The up-and-down nature of the reports leads us to believe that is a still a scattered outage that Verizon is working quickly to repair.
You can use this service to get a good idea of how many people have problems with their Verizon service. In fact, Downdetector is one of the first places people turn when something isn't working, so it's a great resource in a situation like this.
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