Saatva is a luxury mattress brand that comes with some pretty luxe perks including free white glove delivery. But just what does this service entail? We delve into the details of what white glove delivery is and what is and isn’t included in Saatva’s free white glove delivery service.
Saatva tops our best mattress of 2024 guide for all sleepers with the Saatva Classic mattress, which brings five-star hotel luxury into your home with its exceptional comfort and support that suits all sleeping styles. Plus, it comes with some great benefits including a 365-night sleep trial, lifetime warranty and of course, the all important free white glove delivery service.
There’s not always a sale at Saatva on, so you have to choose the right time to buy. Thankfully, now is one of the best times of year, with the Black Friday mattress sales launching, and the Saatva Black Friday sales are offering $400 off the best Saatva mattresses over $1,000, including the Saatva Classic with a queen down to just $1,695 (was $2,095). So, let's see what's included in the white glove delivery on offer.
What is white glove delivery?
White glove delivery is a premium service that goes just beyond standard shipping. It’s a service typically offered by luxury mattress brands and it involves your mattress of choice being taken to the room where you’d like it set up.
The delivery crew will then unpack and place your mattress on the base to ensure they’re set up correctly. They will then also remove the packaging from your new bed and dispose of it responsibly. White glove delivery is a luxury service because it saves the consumer a lot of time and effort.
White glove delivery is also a great perk if you want to get rid of your old mattress as this is often included in the service as standard. Whilst some brands including Saatva, Tempur-Pedic and Cocoon by Sealy offer white glove delivery for free, some brands offer the service as an added extra.
Nectar for example charge $199 for white glove delivery whilst Bear charges $100 but offer a customisable approach to the service. GhostBed are the most expensive when it comes to white glove delivery charging $279. However, when it comes to white glove service it is worth noting that sometimes the exact nature of the services can vary from brand to brand so always read the fine print.
Saatva’s free White Glove Delivery: What does it include?
In room delivery and set-up
Saatva’s White Glove Delivery service includes in-room delivery and the professional setup of your new mattress. You are able to schedule your delivery at a time that is convenient to you and you’ll be given a four-hour time window the day before your chosen day so that you don’t have to wait around all day.
Plus, if plans change and you do need to cancel then you won’t be charged a cancellation fee. The delivery team will set up your mattress anywhere in your home, regardless of what floor it needs to go on.
However, you do need to make sure that some rules are followed when it comes to delivery such as ensuring the delivery path is clear and accessible for the team, securing any pets and keeping children out of the way to ensure everyone is kept safe.
Old mattress removal
As part of Saatva’s White Glove Delivery service, they will remove your old mattress. They will even remove your old foundation (or box spring) if you need them to. To ensure that you get this part of the service, make sure you check the box next to the “free mattress & foundation removal” whilst you’re at the checkout.
This doesn’t have to be an old Saatva mattress, they will remove any brand but the only caveat here is that the mattress should be reasonably clean without any excessive damage or staining.
Bedroom furniture assembly
Part of Saatva’s White Glove service also includes the assembly of any Saatva bed frame or foundations that you purchased with your mattress. This ensures that your entire sleep setup is professionally installed and ready for use the same day with little inconvenience or hassle to you.
Bedroom rugs are also included and will be delivered and set up in room of your choice, although the customer must clear the rug area of any furniture prior to delivery.
Saatva's free White Glove Delivery service: What isn't included?
Saatva will remove your old foundation and box spring but this doesn’t include waterbed bases, standard metal bed frames, Sleep Number bases, or foundations (and box springs) that have been damaged or that are heavily stained.
If you find that your new mattress arrives and it won’t fit up the stairs or in to your space, don’t worry because Saatva will exchange it for a different size or height, this is subject to a $99 Saatva returns processing fee so make sure you take adequate stairway and hallway measurements before you order to avoid ordering an incorrect size.
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