SetMe makes remote support intuitive for everyone on Windows and MacOS

From a business perspective, IT professionals and support teams need to be able to easily, yet securely connect to employee computers remotely. Whether to provide ad-hoc or unattended remote support, fix something that’s gone wrong, or just investigate a challenge or complication. That’s especially true of today’s digitally-centric hybrid and remote workforce. But there is a severe lack of tools that do this properly. Sure, the average support tool might allow IT pros to remote in, but it’s neither convenient nor intuitive for any of the parties involved. SetMe’s concept is the antithesis of that experience.

Built by a team with decades of combined expertise in the field, SetMe’s foundation rests atop the teams prior FixMe.IT desktop support app. While that app has been around for over 17 years, the entire remote desktop software market has been in something of a hibernation for just as long. Most established products were built using outdated technologies, they don’t truly factor in ease of use, and while we’re being honest, they’re often downright clunky and require lots of workarounds to get working with some decent reliability. That is absolutely not the case with SetMe. It works out of the box — more on that below — and since it was designed using the latest and modern tech, it delivers faster, better, and more reliable performance compared to traditional remote desktop applications.

Modern convenience and reliability in a remote desktop application: It’s about time

SetMe

As mentioned, SetMe works out of the box. There’s no need for anyone to install additional plugins, components, or third-party software, including on the client-user side. It all begins by installing SetMe Expert console, connecting to a remote computer — which takes a couple of clicks, by the way — and then managing the system as if you were physically there. It runs on both Windows and MacOS, meaning there’s a high degree of compatibility, even across operating systems. For example, you can remotely connect to a Windows PC from a Mac and vice versa. More impressively, you can transfer files between those two systems, using a simple drag-and-drop interface, with ultimate ease.

In addition, the SetMe application and service are constantly being improved through user feedback, ensuring customers always get the best possible experience. As of now, it’s incredibly easy to use on both sides of the equation — both from an expert (support technician) perspective and a client (remote user) perspective.

To provide a better understanding: Assuming the expert already has the SetMe app installed, all a client has to do is download a lightweight client app from SetMe, and then provide the expert with a six-digit, randomly generated ID, from the machine the expert wants to remotely connect to. When that’s done, the expert can remotely connect, without restrictions. There’s no need for admin rights to be provided to the client app either. Everything remains safe and secure.

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Pushing the boundaries of remote IT support

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Of course, it doesn’t all stop there. A bevy of additional key features makes the experience even more intuitive for both parties. Through SetMe, IT teams can maintain reliable unattended access to an unlimited number of computers, with easy management of those computers, including the ability to reboot, sleep, or remotely shut them down. You can also automatically reconnect, and take advantage of the option to remotely manage and access multiple machines at once. That makes it an incredibly valuable tool for business IT teams, whether they’re working with big or small teams, the outcome is the same.

Moreover, the peer-to-peer connectivity of the app and service remains protected behind end-to-end encryption. In turn, that means the data from all remote sessions is encrypted and fully secure, so no one can access related content outside of the authorized parties — the expert and the client.

Some additional callouts include:

• Cross-platform Windows and Mac access is fully supported.
• Multi-session handling allows for the management of an unlimited number of remote computers simultaneously.
• Secure unattended access to all connected machines.
• If necessary admin mode can be enabled to sign in or out, manage Windows UAC, and install apps.
• You’re fully able to reboot, shutdown, and reconnect to remote machines.
• Remote systems can be auto-locked on the session end.
• Remote file transfer and clipboard synchronization between systems.
• Multi-window controls allow for app and window swaps between all connected computers at the same time.
• Protect data by showing a blank remote screen.
• Temporarily lock the system keyboard or inputs remotely.

Find out what SetMe can do for you and your team

SetMe

Want to give it a test run? No problem. SetMe allows for demo opportunities, and all you have to do is provide some contact information for your business or IT team, and you’re in. Shortly after, a member of the SetMe team will contact you to schedule a live demo and, hopefully, the rest is history. We think you’ll agree this feature-rich remote access tool could be of incredible value for any business, and it’s about time the field saw some more innovation.

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