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2024-11-12T20:00:12.614Z
Speedtest doesn't even crack 2mbps in New York
A colleague of ours in our New York office just shared this screenshot from the Speedtest app. The download speed didn't even break 2 Mbps.
2024-11-12T19:51:40.658Z
Alleged customer service rep claims 4 to 5 hours away from resolution
A user on Reddit reported that T-Mobile customer service got back to him and claimed that the issue will be fixed in "4 to 5 hours."
According to them, the carrier's customer service rep said, "Yes, the known outage will be fixed in next few hours, it may take 4-5 hour from now."
T-Mobile has not officially said anything about the outage.
2024-11-12T19:46:18.263Z
Tracking on Twitter, the T-Mobile Help account has received a number of complaints in the last 20 minutes about downed cell service.
So far, the Help page has not commented on the matter other than to ask customers to provide their address for further help. Like on Reddit, the reports on Twitter seem mostly set in Utah.
2024-11-12T19:37:57.584Z
Mostly affecting Utah
Strangely, we're seeing a ton of complaints of down service from Utah but Down Detector isn't showing much from that state. Instead, their map is showing more reports out of the south east and in Phoenix. Though a number of comments are from Utahans.
Another site, Outage Report is only really showing Utah as having T-Mobile issues.
Tom's Guide has reached out to T-Mobile for more information or comment.
2024-11-12T19:21:19.330Z
Users on Reddit have started reporting outages with one poster saying that their service was in "Emergency Call Only" mode.
Affected reddit users appear to be specifically in Utah for now.
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