McDonald's restaurants can finally repair their own McFlurry machines

There are days where it feels like nothing will ever change and the best thing you can do is just learn to tolerate mediocrity. Today is not one of those days. Public Knowledge announced that the US Copyright Office granted an exemption request from the non-profit public interest group and the DIY repair site iFixit to allow McDonald’s franchise owners to hire a third-party to repair their McFlurry and soft service ice cream machines.

Franchise owners legally couldn’t hire any outside business to work on the machine because of the Digital Millennium Copyright Act (DMCA). McDonald’s soft serve ice cream machines have a digital lock and Section 1201 of the DMCA makes it illegal for anyone to bypass the lock on a copyrighted work even if no copyright infringement occurs. Only the original manufacturer of the machine can repair a copyrighted device with a digital lock. The recent exemption overrules the digital lock law.

If you’ve ever pulled up to a McDonald’s drive-thru window and couldn’t get an ice cream treat like a McFlurry, it probably wasn’t an anomaly. Franchises had to wait on the McDonald’s corporation to send an approved repair person to fix the machines. The problem caught the attention of the Federal Trade Commission in 2021 under a directive by President Joe Biden to draft new regulations to allow consumers to legally repair their own devices and hire third-parties to fix them. The FTC contacted McDonald’s franchise owners to learn more about the ice cream machines and the difficulties in repairing them.

iFixit did a teardown of a McDonald’s ice cream dispenser last year and found it had “lots of easily replaceable parts” but they couldn’t be fixed without earning the wrath of federal copyright laws. The teardown prompted the companyto work with Public Knowledge to obtain a copyright exemption to repair them. The repair website also compiled a video explaining the machine’s innerworkings in more detail.